Privacy Policy
Last updated: April 4, 2026
FireWall Industries, Inc. ("FireWall," "we," "us," or "our") operates the website firewallindustries.com and related services, including the FireWall Nexus™ presale reservation system. This Privacy Policy describes how we collect, use, and share information when you visit our website or place a reservation.
Information We Collect
Information you provide directly. When you place a reservation, contact us, or request information, we may collect your name, email address, mailing address, phone number, and property details relevant to system installation.
Payment information. Reservation deposits are processed by Stripe, Inc. We do not store your credit card number, bank account number, or other financial account details on our servers. Stripe's handling of your payment information is governed by Stripe's Privacy Policy.
Information collected automatically. When you visit our website, we may automatically collect:
- Device and browser information (type, operating system, screen resolution)
- IP address and approximate location
- Pages visited, time spent, and navigation patterns
- Referring website or campaign source (including UTM parameters)
We collect this information using cookies, web beacons, and similar technologies through the following services:
- Google Analytics (GA4) — website traffic and behavior analysis. See Google's Privacy Policy.
- Google Tag Manager — tag management and event tracking.
- Microsoft Clarity (when enabled) — heatmaps and session recordings to understand how visitors interact with our site. See Microsoft's Privacy Statement.
- Meta Pixel (when enabled) — advertising conversion tracking. See Meta's Privacy Policy.
How We Use Your Information
We use the information we collect to:
- Process and manage your reservation
- Communicate with you about your reservation, product updates, and deployment timelines
- Respond to your questions and requests
- Improve our website, products, and services
- Analyze website traffic and usage patterns
- Comply with legal obligations
How We Share Your Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business (payment processing, analytics, email delivery, hosting), under agreements that require them to protect your information
- Professional advisors such as attorneys, accountants, and insurers, as needed
- Law enforcement or government authorities when required by law or to protect our rights
Cookies
Our website uses cookies and similar technologies. Essential cookies are required for the website to function. Analytics and advertising cookies help us understand traffic and measure campaign effectiveness. You can control cookies through your browser settings. Disabling cookies may affect website functionality but will not prevent you from placing a reservation via email.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to process your reservation, comply with legal obligations, and resolve disputes. If you cancel your reservation and request deletion of your data, we will delete or anonymize your information within 30 days, except where retention is required by law.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or port your personal information, or to opt out of certain processing activities. To exercise these rights, contact us at privacy@firewallindustries.com.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request its deletion, and opt out of its sale (we do not sell personal information).
Security
We use commercially reasonable measures to protect your information, including encryption in transit (TLS/SSL) and secure payment processing through Stripe. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children
Our website and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us so we can delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. Material changes will be communicated to reservation holders via email.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
FireWall Industries, Inc.
privacy@firewallindustries.com
hello@firewallindustries.com